Refund policy

Our coffee is a food product, roasted to order
Every order is roasted fresh after you place it. For food safety reasons, we cannot accept returned product, and we do not offer refunds on coffee once it has been roasted, except as described below.

Cancellations
Orders can be canceled for a full refund before roasting begins. Because we roast quickly, contact us as soon as possible. Once roasting has started, an order can no longer be canceled.

Damaged or lost orders
If your order arrives damaged or is lost in transit, contact us within 7 days of delivery (or of the expected delivery date for lost packages). Please include your order number and, for damaged orders, a photo of the package and product. Do not send the product back. We will review each case and, at our discretion, may send a replacement or issue a refund.

Not to your taste?
Coffee is personal, and not every roast will suit every palate. We do not replace or refund coffee because it isn’t to your liking. If something seems wrong with your order, contact us. We make every effort to make things right with our customers and are happy to help you find a coffee that fits your taste.

Contact
neil@gapcoffee.com · 484-536-9686